Frequently Asked Questions
- How long does it take for my payment to be added to my student's meal account at his or her school?
- Your payment is verified immediately, while you are on-line at www.pamslunchroom.com or on the phone. The balance is added to your student's meal account within 24 hours.
- Can I set up automatic payments so that when the meal account balance falls below a certain level my account will automatically be charged?
- Yes. You can arrange for the system to charge your account automatically when your student's account reaches a pre-defined balance threshold. You will receive an e-mail notification each time the automatic charge is made.
- How can I know what my student's account balance is?
- You can review your account information at any time at www.pamsiunchroom.com or by phone. You can also receive a low balance notification by e-mail. To modify your e-mail notification settings, log on to www.pamslunchroom.com, click "Manage My Account", and click on "Payment Preferences" from the menu on the left side of the screen.
- Can I view a summary of all the payments made on pamslunchroom.com?
- Yes. When you log on to www.pamslunchroom.com, click "Manage My Account", and click on "Transaction History" from the menu on the left side of the screen.
- Is my credit/debit card and bank information secure on the Internet?
- Yes. www.pamslunchroom.com is a secure site and provides full protection of your personal information. We maintain physical, electronic and procedural safeguards that comply with Federal regulations to guard your personal information.
- Are there any costs for the service?
- There are no costs to check account balances or payment history. Fees for payments, if any, will be displayed before you pay.
- Can I get a refund after a payment has been charged to my account?
- Yes. To receive a refund when your student withdraws or graduates, please contact the school district food and nutrition services office.
- What should I do if I forgot my password?
- If you forgot your password, go to the log in screen at www.pamslunchroom.com. Click on "forgot password", and enter your username and reminder word. You will receive an e-mail.