Technology Department
Technical Support
User Support
GISD staff have a variety of resources for technical support, including site-based personnel and a district-wide help desk.
Campus Technology Assistants (CTAs)
CTAs provide on-site first level service to users. These valuable team members
- Create user accounts
- Troubleshoot first level hardware and software issues
- Create and maintain password database for teachers
- Consult with technology coordinators on technology purchases for the school
- Serve as liaison between school and technology dept
- Maintain lab schedules
- Attend training sessions at the Technology center
Help Desk
- Provide first level support for end users
- Provide second level support for CTAs
- Perform network administration
- Create and move users
- Assign system rights for users
- Synchronize email accounts
- Troubleshoot printing problems
- Troubleshoot login problems
- Open service calls for hardware and software groups
- Provide technical and end-user support for GISD food services
- Notify and dispatch appropriate personnel in the event of network outages
Back End Support
Much of the support that keeps the technology working is behind the scenes.
The Network team provides uninterrupted/transparent network access 24x7x365 to users and is responsible for:
- GroupWise , Anti-virus, SPAM, NOC layout design
- Novell Server operating system, NDS, server support, SAN and clustering
- Research and development, design, security, testing
- Internet filter, desktop security, Food services, Switches, routers, digital video, Microsoft network support
- LAN/WAN connectivity, VPN, RAS, Network security
- Backups, server hardware support
The Software team develops and supports software and desktop strategies that provide GISD end users the stability to function successfully in a network environment.
- Design and maintain standardized images for GISD workstations
- Develop and oversee imaging deployment strategy
- Engineer, test and implement major software deployments
- Integrated learning systems (SuccessMaker, Plato)
- Anti-virus software (McAfee and Symantec)
- Specialized curriculum (Autocad, Keyboarding, Technology Applications, Accelerated Reader, Macromedia Studio)
- Install, maintain and troubleshoot software applications on 15,000 computers
- Troubleshoot network-based software on file servers
- Maintain district-wide help desk to provide technical support to end users and Campus Technology Assistants
- Help provide training and second level support to CTAs
- Implement and provide support for network printing
- Provide technical and end-user support for GISD food services
- Install network software and provide technical support for automated library systems
- Perform network administration
- Create and maintain network-delivered software application installations
- Assign system rights for software applications
- Develop and maintain network-delivered user and workstation policies
- Provide technical support for technology labs
The Hardware Support team provides planning, service, maintenance and installation resources to GISD technology users.
- Responsible for service and maintenance of district wide GISD technology
- 15,000 networked PCs (hardware and software)
- First line of support for 230 Servers
- First line of support for Cisco equipment and network drops
- All POS for Food Service
- All peripherals (scanners, printers, fax machines, etc)
- AV equipment (TVs, VCRs, DVDs, all library AV equipment)
- Cable TV maintenance and support
- Maintain and support projectors and projector control systems
- Assist in planning, ordering and deploying technology upgrades for GISD
- Assist in technology design, ordering and deployment of technology for new facilities and renovations
- Close service calls
- Install new technology
The Procurement team researches, evaluates, completes bid processes, awards/purchases, receives, distributes, and inventories technology equipment.
- Research Technology and advise GISD personnel on technology purchases
- Write technology bid specs, evaluate and recommend bid awards
- Provide and support spare parts for technical repair
- Receive, warehouse and inventory all technology equipment for GISD
- Coordinate technology repairs with outside vendors
- Create technology purchase orders for new construction, renovations and portables
- Process orders for technology bond purchases
- Keep master inventory for technology replacement and upgrade projects