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Ready 1:1 Frequently Asked Questions (FAQs)

Read through the FAQs for more details about our 1:1 initiative or submit your own question.

High school service requests

To report a problem or ask a question about your device, select your school below to access the appropriate Service Request Form.

Note: You will need to log in to your district-issued Google account to complete the form.


Need help with district devices?

chromebook on a coffee table

For technology help with district-provided Chromebooks, mobile hotspots and iPads, see our page Technology support: Get help with district devices. There, you can find the support request form and resources for setting up and using district-provided technology.


Will the district preload devices with needed software and apps?

Devices will roll out with a standard set of applications and online resources. Microsoft Office applications are among those available. Teachers can request additional class-specific downloads for their students.

Will students have access to YouTube?

Yes, modifications to the district’s Internet filter will allow students to view YouTube videos tied to curriculum during class. Students can also access YouTube videos for their own enjoyment outside of the classroom.

How do campus staff support 1:1?

Each high school has an iTech to service devices on campus, as well as a digital instructional coach to assist teachers with device use, lesson creation, etc.

How will students with disabilities participate?

All students can take advantage of this opportunity. Some modifications to the device may be made as determined by the student’s ARD / IEP (Admissions, Review and Dismissal / Individualized Education Program) committee.

Devices may remain on campus when the nature of student disabilities do not allow safe and responsible transport to home. Schools will determine daily check out and check in processes in alignment with instructional routines.

What if students don’t have Internet access at home?

Many iPad programs do not actually require Internet, but each campus is equipped with wireless access to meet students’ needs. Public libraries and many local businesses also offer access.

Rules and procedures

Will students be given guidelines or expectations for their device?

Students will sign a 1:1-Agreement as well as the district Acceptable Use Policy (AUP) before receiving their devices. These documents outline responsible use and safekeeping.  If students break the agreement, they could face campus or district discipline.

When will students receive their device?

Schools will schedule student device pickup based on acceptance of the AUP, 1:1 Agreement and payment of the maintenance fee. All outstanding fees for breakage, theft or loss from previous years must also be paid. Each campus will create a schedule that works best for their campus.

Will students have to pay fees from previous years?

Yes, students will be responsible for any unpaid maintenance, lost or damage fees assessed in previous years.

Who is responsible for damage or replacement costs?

Damaged devices will be repaired. Students should report broken devices immediately. 

Families will be charged replacement fees for devices and accessories.

See the Ready 1:1 Support page for details on replacement costs.

Will students receive loaners while devices are fixed?

No loaners will be available.  If the damage to the device cannot be fixed onsite and requires it to be sent for repair, another device will be issued to the student.

Will students be charged for a lost/stolen devices?

Maybe. If the device is reported as lost or stolen and a police report is filed, there is no cost to the student. If the device is lost or stolen with no police report, then the student is responsible for the full replacement price of the device.

Do students keep the same device every year?

Devices are collected before students leave for the summer. Devices will be re-distributed to those who opt-in to the program and pay their maintenance fee when school begins.

What if students leave the district?

Devices are the property of Garland ISD. If students leave the district, they must return their devices.

Parents and students

How are students protected from inappropriate content?

While the district’s Internet filtering provides some protection against questionable websites or applications, teachers and parents play a key role as well. Teachers should monitor device usage in class to ensure students stay on task. Parents should also check also Internet browser history and social media activity.

Will students be given guidelines or expectations for their devices?

Students will sign a 1:1 Agreement before receiving their device. This document outlines responsible use and safekeeping. If students break the agreement, they could face campus or district discipline.

Will digital citizenship and cybersafety be taught?

Yes, GISD is partnering with the Dallas Children’s Advocacy Center to offer workshops for parents and students. The district’s curriculum also currently includes lessons on both digital citizenship and cybersafety, with a celebration of Cybersafety Week each September.

How can parents protect children at home?

Parents are encouraged to check Internet browser history, monitor social media activity and charge devices in their bedrooms at night.

Do students need printers at home?

Google Drive and other programs provide digital alternatives to assignment submission, so printers are not required. If needed, documents or projects can be saved to the cloud and downloaded on a campus PC for access to a network printer.