Assistant Box Office Coordinator

Job category: Paraprofessional
Exemption Status/Test: Non Exempt
Reports to: Box Office Coordinator
Date Revised: August 1, 2020
Dept./School: Curtis Culwell Center

Primary purpose

The Assistant Box Office Coordinator will interact daily with patrons and provide customer service as well as assist Box Office Coordinator.

Qualifications

Education/Certification

Associates degree

Minimum of two (2) years of related experience

Bachelor’s degree preferred

Experience

 Preferred: 

Customer service background experience

Prior knowledge of box office operations

Knowledge of media relations

 

Special knowledge/skills

Ability to send out email blast to targeted markets

Knowledge of social media platforms (not limited to Facebook and Twitter), preferred

Knowledge of computer based ticketing

Strong written and verbal skills, preferred

Skills using Work, Excel, and MS Outlook

Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on in assisting customers and staff

A visionary and strategic thinker and problem solver

Possess high standards of integrity, credibility, and reliability

Possess ability to work on multiple projects simultaneously, set priorities, and meet short deadlines with limited supervision

Works well independently and in a group setting, a true team player

Demonstrated knowledge of methods, practices and procedures for data processing and reporting

Ability to maintain a high level of poise and professionalism in all circumstances

Employee must be willing to work flexible hours including nights, weekends and holidays

Major responsibilities and duties

Performance Effectiveness

  • Maintain all CCC social media accounts.
  • Manage CCC website
  • Display event posters.
  • Provide feedback in regards to customer entertainment preference and purchasing habits.
  • Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner.
  • Coordination between computer ticketing needs and staffing for events.
  • Engages with key customers and assists them with their ticketing needs.
  • Maintains quality database entry practices by self and staff.
  • Manages ticketed events on weekends and in the evenings in absence of Box Office Coordinator.
  • Assist Box Office Coordinator as needed.
  • Performs other duties as assigned.

Personal Effectiveness

  • Leadership – Consistently accomplishes the expected objectives and takes on extra tasks or projects as necessary.  Maintain a positive, achievement oriented attitude and influences other to do the same.
  • Takes initiative with and is proactive in approach to accomplishing tasks.  Ability to make decisions and take actions consistent with organizational goals.
  • Initiative – Level of interest in role development, degree of motivation, and willingness to improve performance and increase job knowledge.
  • Judgement – Uses discretion in making decisions within the scope of their job.  Refers decisions beyond this scope to Box Office Coordinator.  Discretion in handling confidential material.
  • Presentation & Communication Skills – Includes the ability to express ideas effectively whether face-to-face or in writing in both individual and group situations.  Presentations are conveyed in a clear and concise manner to the audience.  Adjusting tome and terminology to the needs of the audience.  Openly exchanges information in a timely manner.  Knows who to keep informed.  Uses confidential information with discretion.
  • Planning and Organization – Ability to schedule workload, set priorities and manage time in order to complete assignments and fulfill responsibilities.
  • Customer Focus – Interaction with internal and external customers.  Requires putting yourself in the customer’s place, anticipating and meeting needs quickly and accurately.  It also means following up and monitoring situation to be sure the customer is satisfied.
  • Teamwork – Ability to interact and develop relationships with co-workers, give and receive constructive input, contribute ideas and viewpoints, adapt to changing circumstances and expectations and commitment to understand and remedy interpersonal conflicts.
  • Technical Knowledge – Individual’s ability to demonstrate the specific skills necessary to the position using procedures, tools and equipment necessary to accomplish work.
  • Work Habits – Demonstrates commitment, dedication, cooperation, positive behavior, adaptability, and flexibility with changes in jobs and duties.  Being able to anticipate change and bring about changes when they are needed with proper professionalism.
  • Creativity – Uses unique approaches and inventiveness.  Seeks new alternatives and ideas.  Takes appropriate action, and is efficient, resourceful, and creative in attaining position objectives.  Ability to be self-directed.
  • Selection of People – Requires an understanding of how the job fits into the “big picture”, identifying the key requirements and matching people’s skills and experience.  Applies to the recruitment of staff, distribution of duties or projects to current staff and placement of staff on work groups.

Personal Effectiveness

  • Manifests support for and compliance with the philosophy, objectives, policies and procedures of the Curtis Culwell Center and Garland ISD.
  • Follow Curtis Culwell Center policies pertaining to the individual assignment.
  • Demonstrates an interest in acquiring new skills and knowledge.
  • Seeks professional growth through continuing education and staff development.
  • Performs other duties as may be assigned.

Supervisory Responsibilities:

  •  None.

Mental demands/physical demands/environmental factors

Tools/Equipment Used: 
Standard office equipment including personal computer and peripherals
Posture: 
Occasional bending/stooping, pushing/pulling, and twisting
Motion: 
Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching
Lifting: 
Occasional light lifting and carrying (less than 15 pounds)
Environment: 
Work irregular hours; occasional prolonged hours
Mental Demands: 
Work with frequent interruptions; maintain emotional control under stress; maintain confidentiality

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsible and duties that may be assigned or skills that may be required.