Director of IT Operations, Assets, and Budgets
Provide leadership responsibility for all aspects of IT Procurement Establish processes and timelines for setting, managing, updating, and monitoring all IT standards for all IT components Serve as the budget and fiscal manager for the TIS group Build and maintain a high quality, timely and informative fiscal management for all TIS initiatives and daily operations Adopt and implement an Information Technology Service Management (ITSM) program in support of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Responsible for the following IT business processes: problem/resolution management, asset and configuration management, and process improvement and management Oversight and management responsibility for all IT hardware and software assets, using an integrated approach to asset management Coordinate and management of cloud services across the school district Provide secondary support for the following processes: customer service, change management, release management, procurement management, research and best practices management, Network Operations Center (NOC), strategic planning and security management (data, network, etc.) Define, document, propagate, manage and continuously improve standards and processes that are followed by other groups within and outside TIS to ensure that IT as a whole can effectively deliver high-quality services and projects to the GISD in a manner that is efficient, reliable, secure and compliant with applicable policies and regulations Measure and report of the department’s performance with respect to all IT-related processes, SLAs and KPIs
Bachelors’ Degree in Computer Science, MIS, or a Bachelor’s Degree in Business Administration required. Master’s Degree in Business Administration preferred, a minimum of five (5) to seven (7) years of experience in a technical role as well as a minimum of ten years in a leadership role
Minimum seven (7) years of experience working with technical applications/functions such as asset management, HP Service Manager, Novell Service Desk, etc.
Advance skills in finance, leadership, communication and conflict resolution
Solid understanding of industry best practices and standards including ITIL
Proficiency required in developing return on investment (ROI)/Business value models and managing the ongoing assessment of project delivery quality
Ability to work effectively and collaboratively in a team environment and with employees at all levels/areas of the school district
Capacity to promote and follow board of education and superintendent policies and school and department processes
Ability to communicate, interact and work effectively and cooperatively with all people, including those from diverse ethnic and educational backgrounds.
Recognition of the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator
Major responsibilities and duties
- Engage key end-user groups and stakeholders in steering and governance processes, with a focus on building a clearer, more efficient, and more collaborative IT strategy in line with school district, school and customer needs.
- Empower end-users and stakeholders in new ways to access and manage resources (hardware, software and processes) on their own, while ensuring that overall system integrity is maintained.
- Create a collaborative environment for hardware and network staff, workgroups in TIS and other departments to achieve success on joint initiatives and projects.
- Guide strong, customer-centric work of the procurement and other lead staff in technology implementation projects.
- Ensure that all projects are managed using project management best practices and checklists, while ensuring the inclusion of strong testing and contingency plans, and producing high quality network and system documentation.
- Work with colleagues to identify opportunities to improve operations through changes to existing processes and/or establishment of new processes; prioritize and organize those opportunities into a roadmap; and lead individual initiatives within the context of that roadmap.
- Update existing and establish new performance metrics and lead periodic reviews with department management.
- Communicate with service suppliers to ensure, and if need be, resolve service delivery capabilities.
- Model, support and lead continuous improvement of technology skills, customer service, and support processes, while drawing inspiration from public and private sector organizations that have implemented industry best practices including frameworks and standards such as ITIL, ISO 9000, Sic Sigma, etc.
- Collaborate with TIS leadership in the planning and implementation of technology roadmaps.
- In partnership with GISD stakeholders, continually assesses the school districtwide need to replace software systems and applications, while providing an updated budget that accurately estimates IT spending with 12-month detailed breakdowns and 60-72 month projections.
- Follow school district purchasing guidelines and best practices, and utilize multi-vendor RFP purchasing processes.
- Perform other duties as assigned.
Actively maintain a culture of shared leadership with other TIS Directors.
Foster a culture of accountability sot that all TIS staff know what they need to achieve in order to be considered successful.
Help to create a growth path for all staff through such efforts as peer-to-peer mentoring and cross-training, while also incentivizing staff to engage in vendor/industry training seminars and accredited continuing education programs
Mental demands/physical demands/environmental factors
This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsible and duties that may be assigned or skills that may be required.