Going the extra mile - Felecia Jamerson

November 2019 recipient

Felecia Jamerson, data administration facilitator, was nominated by Jackson Technology Center assistant principal Samantha Burt for being consistently helpful with training, whether it’s one person or one-hundred, in her session. Felecia training focuses on how to use Skyward, always with professionalism, patience and a friendly smile.

Felecia started working with GISD’s data and administrative systems back in 2006, when Garland ISD was still using its district-created student information system known as Mapper.  Because Felecia had previously worked in GISD as a teacher for 18 years, it was a natural fit for her to train and support teachers and campus staff when the new online gradebook was implemented.   She brought personal experience to the training that allowed her to engage with educators in genuine and authentic ways.  When it was time for the district to move to a new system, Felecia jumped in with both feet to continue that high level of customer support that Garland ISD staff had grown accustomed to receiving from her. Her familiar face and calm demeanor helped learners build confidence, making the transition to a new system go smoothly. And staff knows they can always call her for help, and she will answer and provide guidance.

As district knowledge of Skyward expanded, Felecia saw that parents could also use support with paying for student fees. Felecia learned Fee Management, a module in Skyward that allows fees for students to be paid online for technology devices or Montessori, for example, through Skyward Family Access. After Felecia provided training to those campuses that collect these fees, she opened that module, and parents now have the convenience of paying securely online, versus sending cash or checks to school with their students.

Our district is so lucky to have proactive gems like Felecia who see a problem and find the solution.  Thank you, Felecia, for all you do to keep our systems running and our staff ahead of the game.