Ready 1:1 Frequently Asked Questions (FAQs)

Read through the FAQs for more details about our 1:1 initiative or submit your own question.

iPad service requests

To report a problem or ask a question about your iPad, select your school below to access the appropriate iPad Service Request Form.

Note: You will need to log in to your district-issued Google account to complete the form.


General Ready 1:1 questions

If you have a general question about the Ready 1:1 program that isn't answered by the Frequently Asked Questions below, please use this ink to submit your question.


Ask a question about 1:1

Technology fee and other costs

Why is the district implementing a fee to participate in the high school 1:1 iPad program for 2018-19?

The fee is intended to sustain program costs such as equipment repairs.

Why is the fee annual and non-refundable?

It is a fee to maintain the ongoing costs of the high school 1:1 initiative.

Will the money collected be used strictly for the high school 1:1 program?

Yes, the funds will be tracked and dedicated solely to the cost of maintaining the high school 1:1 iPad initiative.

Will students have to pay fees from previous years?

Yes. Students may participate in the 2018-19 iPad program by paying the $25 technology usage fee (or making a partial payment of at least $10), but they will still be responsible for any loss or damage fees assessed in previous years.

Will students still be charged for a losing an iPad?

Yes, the cost for losing an iPad will remain $50.

Will students still be charged for replacement of charging cables and power adapters?

Yes, the cost for replacing a charging cable is $10, and the cost for replacing a power adapter is $10.

Wasn’t the 2014 GISD Bond Program intended to pay for the 1:1 iPads without requiring families to contribute?

The funds allocated in the 2014 Bond Program covered the initial cost of purchasing the devices, along with teacher training, mobile device management systems, and other program start-up costs.

The current fee of $25 is for ongoing maintenance of the program including repairs and adding devices over time.


How will students with disabilities participate?

All students can take advantage of this opportunity. Some modifications to the device may be made as determined by the student’s ARD / IEP (Admissions, Review and Dismissal / Individualized Education Program) committee.

What if students don’t have Internet access at home?

Many iPad programs do not actually require Internet, but each campus is equipped with wireless access to meet students’ needs. Public libraries and many local businesses also offer access.

Eligible low-income households can apply for a monthly discount on wireless phone service through the Lifeline Program.

Do students have to bring their iPads home?

GISD believes 24/7 access to the same device will benefit students. Since applications, textbooks and content will be saved on iPads, the district encourages its primary use at both school and home.

Can students with disabilities keep their iPads at school?

Devices may remain on campus when the nature of student disabilities do not allow safe and responsible transport to home. Schools will determine daily check out and check in processes in alignment with instructional routines.

Will iPads print to campus printers?

Currently, no. If a project requires revision on paper, it can be saved to the cloud and downloaded on a PC for access to a network printer.

Will students have access to YouTube?

Modifications to the district’s Internet filter will allow students to view YouTube videos tied to curriculum.

Will Microsoft Office applications be available?

Instructional needs will determine available programs. Microsoft Office applications are among those being considered.

Will the district preload devices with needed software and apps?

iPads will roll out with a standard set of applications. Teachers can request additional class-specific downloads for their students.

What if devices run out of battery during the day?

Teachers may allow students to recharge devices as needed, subject to availability of power sources.

What if students come to class with their iPads not charged?

Students should charge their devices every evening to ensure full battery for the school day. A new 1:1-specific Acceptable Use Policy agreement includes this expectation. Coming to class with an uncharged iPad is the same as coming without needed assignments or materials.

Teacher preparation

How are teachers prepared for 1:1?

The district offers training to meet a variety of needs and schedules. Learn about Google classroom, iPad use for collaboration and creation, digital resources, online curriculum, transforming teacher-centered instruction to student-centered engagement and more. After-school, virtual and summer opportunities are available for beginner, intermediate and advanced skill levels.

How do campus staff support 1:1?

Each school has an iTech to service devices on campus, as well as a digital instructional coach to assist teachers with iPad use, lesson creation, etc.

Will teachers have access to a classroom management system?

GISD has given teachers access to the Apple’s Classroom app, which allows teachers to remotely launch websites, books and more, display device screens on a television, monitor student usage during class and even lock devices if needed.

Rules and procedures

What is the cost to participate?

There is a $25 fee to participate in the high school 1:1 iPad program. Families can make a partial payment (minimum of $10) at the beginning of the year and pay the remainder in installments during the first semester.

Who is responsible for loss, theft or damage?

Expected to take care of their iPads, students will receive lessons on responsible use and safekeeping. Each device also comes with a protective case. Damaged devices will be repaired, and GISD is purchasing theft management services to recover and pay for stolen ones. Students should report broken or missing iPads immediately. Families will be charged replacement fees for accessories and lost covers.

Will students receive loaners while iPads are fixed?

No loaners will be available.  If the iPad requires it be sent for repair, another iPad will be issued to the student.

Can students opt out?

Yes, students can choose to not participate. But this is not ideal. The GISD Ready initiative aims to transform teaching and learning for the 21st Century, giving students increased access to digital resources that support research, collaboration and creativity. Having an iPad for school use not only makes the learning experience more engaging, but it also allows students to better prepare for the future and for successful careers.

Do students keep the same iPad every year?

Devices are collected before students leave for the summer. Devices will be re-distributed to those who opt-in to the program when school begins.

What if students leave the district?

iPads are the property of Garland ISD. If students leave the district, they must return their devices.


When will students receive their iPads?

2018-19 iPad rollout

Rollout of iPads will be done weekly at each campus. iTechs will schedule student iPad pickup and program enrollment based on payment of $25 technology fee. Each campus will decide which day of the week works best for their campus.

What about computers, laptops and iPads already on secondary campuses?

Computers and laptops will remain, but iPads may be transferred to younger grade levels.

How will devices be distributed?

Each campus will establish a schedule for distributing the iPads to students.

Which model will students receive, and how much memory will it have?

GISD will purchase the most current iPad model. All devices will be 64 GB.

Program basics

What is GISD Ready?

As the world changes with new technology, scientific advancements and cutting-edge careers, Garland ISD believes education must change with it. The new GISD Ready initiative transforms teaching and learning for the 21st-century. It prepares globally competitive graduates, successful at whatever the future may hold. Ready 1:1 is an important part of this initiative, supplying every high student a personal iPad.

What does 1:1 mean?

1:1 is shorthand for one‐to‐one. This means one iPad for each high school student to use for learning at both school and home.

Why choose 1:1?

Goal two of Garland ISD’s Strategic Plan charges the district to achieve equitable distribution of digital resources, providing access for all students and staff inside and outside of GISD facilities. Personal iPads for every high school student puts the district one step closer to reaching that goal.

What about teachers?

A key component of GISD’s 1:1 implementation plan is professional development and support for teachers. Each one received a personal iPad in 2014. Training ever since, they have learned not only the device, but also how to incorporate it and other digital resources into daily instruction. That training will continue throughout this initiative.

How does elementary factor into 1:1?

At this time, there are no plans for elementary 1:1, however, additional classroom sets of devices could be provided in the future.

How will the 1:1 program be funded?

The 1:1 iPad program for high schools were initially funded through the district’s Bond 2014 election. Beginning with the 2018-19 school year, high school students who choose to participate in the Ready 1:1 iPad program will be required to pay $25. The intent is to establish sustainability for the iPad initiative, and proceeds from the annual, non-refundable fee will be used to cover costs directly related to the maintenance and support of the high school Ready 1:1 devices.

What about the district’s Bring Your Own Device policy?

While students have the option to bring their own devices, students who do so will also be responsible for supporting them. Personally-owned devices cannot be supported by GISD Technology or campus staff for liability reasons. Instruction will also be optimized for the 1:1 iPads.

Does the 1:1 program eliminate the need for paper textbooks?

Classrooms will still have class sets of textbooks. When available, digital texts will be downloaded to student iPads. Not all textbooks have a digital version, but the number of textbooks that need to be transported between home and school should be reduced.

What are the model districts for GISD’s 1:1 initiative?

The district has consulted with Coppell, Houston and Lewisville ISDs, as well as Baltimore County Public Schools and the Mooresville Graded School District.

Parents and students

How are students protected from inappropriate content?

While, the district’s Internet filtering provides some protection against questionable websites or applications, teachers and parents play a key role as well. Teachers should monitor device usage in class to ensure students stay on task. Parents should also check also Internet browser history and social media activity.

Will digital citizenship and cybersafety be taught?

GISD is partnering with the Dallas Children’s Advocacy Center to offer workshops for parents and students this summer and next school year. The district’s curriculum also currently includes lessons on both digital citizenship and cybersafety, with a celebration of Cybersafety Week each September. High school teachers will receive professional development this fall to help strengthen efforts for 1:1 students.

Will students be given guidelines or expectations for their devices?

Students will sign a 1:1-specific Acceptable Use Policy agreement before receiving their iPads. This document outlines responsible use and safekeeping. If students break the agreement, they could face campus or district discipline.

How can parents protect children at home?

Parents are encouraged to check Internet browser history, monitor social media activity and charge devices in their bedrooms at night.

Do students need printers at home?

Google Drive, iTunes U and other programs provide digital alternatives to assignment submission, so printers are not required. If needed, documents or projects can be saved to the cloud and downloaded on a campus PC for access to a network printer.

Can students buy their iPads at the end of senior year?

Devices must be turned in before graduation ceremonies.