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Ready 1:1 Support


Students will have access to technical support on campus and online. Each campus will have a Ready 1:1 Support Center with a full-time technician dedicated to the support and management of student iPads.

Keeping your device safe and secure

Students will receive lessons on responsible use and safekeeping of their iPads. Additionally, students can help keep their device safe and secure by following these ten tips:

  • Keep your device out of sight.
  • Don't tell others that you have a device.
  • Never leave your device unattended.
  • Don't lend your device to anyone.
  • Don't use your device in environments where it may be damaged.
  • Don't leave your device in the car.
  • Don't use your device in public places.
  • Pay attention to your surroundings.
  • Always return your device to a teacher or school administrator.
  • If you're threatened or in danger - give it up. A device can be replaced. You can't.

Damaged or missing devices

Damaged devices will be repaired when possible. Students should report broken or missing devices immediately using the guidelines below.

Damaged devices

If a device is damaged, for example a screen is broken, the student should report it to the campus iTech or CTA as soon as possible.

For damaged and broken devices, students will be charged a repair fee. (see amounts below) Once the damaged device is turned into the Ready 1:1 Support Center and the fee is paid, a replacement device will be issued.

Lost or stolen devices

Notifying the appropriate staff right away is essential when a device goes missing. Technology and Security department staff will work to recover devices.

Reporting procedures

  • During the school week - report to campus iTech or CTA within 48 hours
  • On weekends, holidays, summer - contact GISD Security immediately at 972-494-8911. Staff are available 24 hours per day, seven days a week.

 To continue in the program and receive a replacement device, students need to pay a device replacement fee. (see amounts below)

Repair and replacement fees

The following fees apply to high school students only.

Lost or stolen devices

Students must pay the full replacement cost (see below) if they fail to file a police report. If a police report is filed, students pay $0.

Damaged devices

If negligent care resulted in the damage, students pay the full replacement cost (see below). If it is determined that the damage was accidental, students pay $0.

Full replacement cost
  • iPad replacement cost is $350 for grades 11-12
  • Chromebook replacement cost is $219 for grades 9-10
Accessories and components

Student's must return devices with only district approved accessories and components. If a device is returned with an accessory or component that was personally purchased, it will be considered lost and students must pay the replacement fee.

Fees for charger, cable, cover, case and other parts will be reviewed and assessed by campus administrators based on current market value.

WiFi access

High school students can take their devices home to extend learning beyond the classroom. Consider visiting a local establishment that provides wifi if you do not have access at home. Many public libraries, local organizations and businesses offer this service.

Digital citizenship and cybersafety

Digital citizenship is about using the Internet and related technologies in an appropriate and responsible manner. Cybersafety is part of digital citizenship and relates to keeping your personal information and reputation safe.

Classroom teachers, librarians and everyone on the 1:1 team will support students as they learn to be good digital citizens and stay safe online.

Learn more

See our Cybersafety page for tips and resources to stay safe online.

Visit Common Sense Media for parent resources, guides and advice.

Service requests

To report a problem or ask a question about your device, select your school below to access the appropriate Service Request Form.

If you need general assistance, see our district device help page.

Note: You will need to log in to your district-issued Google account to complete the form.