Ready 1:1 Support


Students will have access to technical support on campus and online. Each campus will have a Ready 1:1 Support Center with a full-time technician dedicated to the support and management of student iPads.

Keeping your device safe and secure

Students will receive lessons on responsible use and safekeeping of their iPads. Each device also comes with a protective case.

Tip for keeping your device safe.

Additionally, students can help keep their device safe and secure by following these ten tips:

  1. Keep your device out of sight.
  2. Don't tell others that you have a device.
  3. Never leave your device unattended.
  4. Don't lend your device to anyone.
  5. Don't use your device in environments where it may be damaged.
  6. Don't leave your device in the car.
  7. Don't use your device in public places.
  8. Pay attention to your surroundings.
  9. Always return your device to a teacher or school administrator.
  10. If you're threatened or in danger - give it up. A device can be replaced. You can't.

View these tips as a printable poster.

Damaged or missing devices

Damaged devices will be repaired when possible, and GISD is purchasing theft management services to recover lost and stolen ones. Students should report broken or missing iPads immediately using the guidelines below.

Damaged devices

If a device is damaged, for example a screen is broken, the student should report it to the campus iTech as soon as possible.

For damaged and broken devices, students will be assessed a repair fee. (see amounts below) Once the damaged device is turned into the Ready 1:1 Support Center and the fee is paid, a second iPad will be issued.

Lost or stolen devices

Notifying the appropriate staff right away is essential when a device goes missing. Technology and Security department staff will work along with our loss/theft services partner, Absolute, to recover devices.

Reporting procedures for lost or stolen devices

Student/Family process flow for reporting a lost or stolen iPad

  • During the school week - report to campus iTech within 48 hours
  • On weekends, holidays, summer - contact GISD Security immediately at 972-494-8911. Staff are available 24 hours per day, seven days a week.

 To continue in the program and receive a replacement device, students will incur a device replacement fee. (see amounts below)

iPad repair & replacement fees

Fees for repair or replacement are:

Free lunch program participants$10
Reduced lunch program participants$25
All other students$50

Lost accessories

If the charger or cable is lost, the student or parent must purchase an approved Apple certified replacement or pay a replacement fee. Missing covers and cases also require replacement fees.

Accessory replacement fees

Lightning cable$10

WiFi access

Ready 1:1 allows students to take their devices home and extend learning beyond the classroom. Although many iPad programs do not actually require Internet, there will be many instances when Internet access is beneficial to learning and exploration. Parents and students should keep in mind that many public libraries and local organizations and businesses offer access. Additionally, the district is working to provide other opportunities for students who do not have Internet access at home.

Digital citizenship and cybersafety

Digital citizenship is about using the Internet and related technologies in an appropriate and responsible manner. Cybersafety is part of digital citizenship and relates to keeping your personal information and reputation safe.

Classroom teachers, librarians and everyone on the 1:1 team will support students as they learn to be good digital citizens and stay safe online.

Use these resources to learn more:

iPad service requests

To report a problem or ask a question about your iPad, select your school below to access the appropriate iPad Service Request Form.

Note: You will need to log in to your district-issued Google account to complete the form.