Canvas weekly updates

Canvas weekly updates are prepared by the Teaching & Learning department to provide support and resources for our families. Find archived updates here. 

Previous Canvas updates for families

November updates

Nov. 9-13
TopicUsers affectedInformation
Digital Citizenship All Levels

GISD is committed to preparing students to take ownership of their digital lives. Visit GISD Digital citizenship guidelines for families for more information.

Student Engagement in LearningAll Levels

Watch these videos to learn strategies to help your child engage in learning.

Show You are Engaged: A Student's Guide to Classroom Engagement

(Spanish)

Support for District Devices All Levels

Visit Technology Knowledge Base website for help with setting up and using district-provided technology devices. 

If you need to report technology issues with your Chromebook or iPad please visit the Get help with district devices website and complete this form Mobile Device Support Requests

Bring Your Own DeviceFace-to-Face UsersStudents who do not have a district-issued device, and are returning to Face-to-Face instruction, have the option to bring their own device to school. Students will be able to access Canvas and all online instructional resources using the GISDbyod wifi network.  If you would like to request a district device, please contact your child’s school. 
Canvas Parent App VideoAll Levels

Learn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video. 

Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.

Canvas Family SupportAll Levels

Visit the Canvas for families website for instructions and video tutorials.

Support for Hotspot All Levels

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7 a.m.–10 p.m. (Central).

Technical Support All Levels

During the hours of 8 a.m.-4:30 p.m., Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

Nov. 2-6
TopicUsers affectedInformation
Netiquette guidelines All Levels

Netiquette is a set of rules for behaving properly online. Click on the documents below to review the GISD netiquette guidelines with your child.

Elementary

Secondary

Student Engagement in LearningAll Levels

Watch these videos to learn strategies to help your child engage in learning.

Show You are Engaged: A Student's Guide to Classroom Engagement

(Spanish)

Support for District Devices All Levels

Visit Technology Knowledge Base website for help with setting up and using district-provided technology devices. 

If you need to report technology issues with your Chromebook or iPad please visit the Get help with district devices website and complete this form Mobile Device Support Requests

Bring Your Own DeviceFace-to-Face UsersStudents who do not have a district-issued device, and are returning to Face-to-Face instruction, have the option to bring their own device to school. Students will be able to access Canvas and all online instructional resources using the GISDbyod wifi network.  If you would like to request a district device, please contact your child’s school. 
Canvas Parent App VideoAll Levels

Learn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video. 

Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.

Canvas Family SupportAll Levels

Visit the Canvas for families website for instructions and video tutorials.

Support for Hotspot All Levels

 Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7 a.m.–10 p.m. (Central).

Technical Support All Levels

During the hours of 8 a.m.-4:30 p.m., Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

October updates

Oct. 26-30
TopicUsers affectedInformation
CybersafetyAll Levels

GISD is committed to keeping our students safe in a digital world.  Visit the cybersafety information on our website for more information.

Student Engagement in LearningAll Levels

Watch these videos to learn strategies to help your child engage in learning.

Show You are Engaged: A Student's Guide to Classroom Engagement

(Spanish)

Support for District Devices All Levels

Visit Technology Knowledge Base website for help with setting up and using district-provided technology devices. 

If you need to report technology issues with your Chromebook or iPad please visit the Get help with district devices website and complete this form Mobile Device Support Requests

Bring Your Own DeviceFace-to-Face UsersStudents who do not have a district-issued device, and are returning to Face-to-Face instruction, have the option to bring their own device to school. Students will be able to access Canvas and all online instructional resources using the GISD byod wifi network.  If you would like to request a district device, please contact your child’s school. 
Canvas Parent App VideoAll Levels

Learn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video. 

Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.

Canvas Family SupportAll Levels

Visit the Canvas for families website for instructions and video tutorials.

Support for Hotspot All Levels

 Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7 a.m.–10 p.m. (Central).

Oct. 19-23
TopicUsers affectedInformation
Student Engagement in LearningAll Levels

Watch these videos to learn strategies to help your child engage in learning.

Show You are Engaged: A Student's Guide to Classroom Engagement

(Spanish version)

Support for District Devices All Levels

Visit Technology Knowledge Base website for help with setting up and using district-provided technology devices. 

If you need to report technology issues with your Chromebook or iPad please visit the Get help with district devices website and complete this form Mobile Device Support Requests

Bring Your Own DeviceFace-to-Face UsersStudents who do not have a district issued device, and are returning to Face-to-Face instruction, have the option to bring their own device to school. Students will be able to access Canvas and all online instructional resources using the GISD byod wifi network.  If you would like to request a district device, please contact your child’s school. 
Canvas Parent App VideoAll Levels

Learn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video. 

Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.

Canvas Family SupportAll Levels

Visit the Canvas for families website for instructions and video tutorials.

Support for Hotspot All Levels

 During the hours of 8:00 a.m.-4:30 p.m., Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net.

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7 a.m. –10 p.m. (Central).

Technical SupportAll Levels

During the hours of 8 a.m.-4:30 p.m., Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

Oct. 12-16
TopicUsers affectedInformation
Support for District Devices All LevelsVisit the Get help with district devices website for help with setting up and using district-provided technology devices. 
If you need to report technology issues with your Chromebook or iPad please complete this form Mobile Device Support Requests
Bring Your Own DeviceFace-to-Face UsersStudents who do not have a district issued device, and are returning to Face-to-Face instruction, have the option to bring their own device to school. Students will be able to access Canvas and all online instructional  resources using the GISD byod wifi network.  If you would like to request a district device, please contact your child’s school. 
Canvas Parent App VideoAll Levels

Learn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video. 

Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.

Canvas Family SupportAll Levels

Visit the Canvas for families website for instructions and video tutorials.

Support for Hotspot All Levels

 During the hours of 8:00am - 5:00pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net.

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7am – 10pm (Central).

Technical SupportAll Levels

During the hours of 8 a.m.-5 p.m., Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

September updates

Sept. 28-Oct. 2
TopicUsers affectedInformation
Student GradesAll LevelsIf you are having issues with seeing grades for assignments that have been submitted in Canvas, please contact the teacher. Please note that Skyward is the student information system for GISD. Use Skyward Family Access to view student grades, attendance, communicate with teachers and more. Visit the Skyward Help page for more information.
Canvas Parent App Video All LevelsLearn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video. 
Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.
Canvas Family SupportAll LevelsVisit the Canvas for families website for instructions and video tutorials.
Support for District Devices All LevelsVisit the Get help with district devices website for help with setting up and using district-provided technology devices. 
If you need to report technology issues with your Chromebook or iPad please complete this form Mobile Device Support Requests
Support for Hotspot All Levels

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7 a.m. –10 p.m. (Central).

Canvas and Google Drive  All Levels

Are you receiving the Request Access notice in Canvas? Link your student's Google Drive to canvas as shown in this image. After logging into the student's class, click Google Drive, then Authorize at the bottom. Make sure you choose the GISD student email account.

Technical SupportAll Levels

During the hours of 8 a.m. - 5 p.m., Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

Sept. 21-25
TopicUsers affectedInformation
5 New  Google Meet Features UpdatesAll Levels

Google has recently released 5 new features to Google Meets including:

  • 49 Person Tiled Layout
  • Blurred Backgrounds
  • Interactive Whiteboards
  • Breakout Rooms
  • Polls and Q&A

Classroom teachers may be using some of these new features.

Your child can now blur the background of their video in a Google Meet. When it’s turned on, Meet will separate you from the background, blurring your surroundings while keeping you clear and in focus.

To blur the background, click the three more dots and select turn on background blur.

Missing Student AssignmentsAll LevelsIf you are having issues with seeing grades for assignments that have been submitted, please contact the teacher.
Canvas Parent App Video All LevelsLearn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video.  Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.
How to set up a parent account in CanvasAll LevelsVisit the Creating a Canvas parent account page for instructions and video tutorials.
Support for District Devices All LevelsVisit Get help with district devices website for help with setting up and using district-provided technology devices.
Support for District Devices All LevelsIf you need to report technology issues with your Chromebook or iPad please complete this form Mobile Device Support Requests
Support for Hotspot All Levels

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7am – 10pm (Central).

Canvas and Google Drive  

Are you receiving the Request Access notice in Canvas? Link your student's Google Drive to canvas as shown in this image. After logging into the student's class, click Google Drive, then Authorize at the bottom. Make sure you choose the GISD student email account.

Technical SupportAll Levels

During the hours of 8:00am - 4:30pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

Sept. 14-18
TopicUsers affectedInformation
ReadyHub LoginAll

Are you getting an error message that the object has moved when you login? Please follow these steps to clear your browser history:
1. Open Chrome Browser.
2. Click on 3 dots at the top right corner of your Chrome Browser.
3. Click on more tools.
4. Click on clear browser history and change the time to “all time”.
5. Click on the blue clear data button.
6. Close Chrome and reopen the browser.

It is important that the students select “all time” for this to be successful.

Missing Student AssignmentsAll LevelsIf you are having issues with seeing grades for assignments that have been submitted, please contact the teacher.
Canvas Parent App Video All LevelsLearn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video.  Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.
How to set up a parent account in CanvasAll LevelsVisit the Creating a Canvas parent account page for instructions and video tutorials.
Support for District Devices All LevelsVisit Get help with district devices website for help with setting up and using district-provided technology devices.
Support for District Devices All LevelsIf you need to report technology issues with your Chromebook or iPad please complete this form Mobile Device Support Requests
Support for Hotspot All Levels

 During the hours of 8:00am - 5:00pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net.

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7am – 10pm (Central).

Canvas and Google Drive  

Are you receiving the Request Access notice in Canvas? Link your student's Google Drive to canvas as shown in this image. After logging into the student's class, click Google Drive, then Authorize at the bottom. Make sure you choose the GISD student email account.

Technical SupportAll Levels

During the hours of 8:00am - 5:00 pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

Sept. 7-11
TopicUsers affectedInformation
Grades and Missing Student AssignmentsAll LevelsIf you are having issues with seeing grades for assignments that have been submitted, please contact the teacher.
Canvas Parent App Video All LevelsLearn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video.  Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.
Canvas Livestream WorkshopAll Levels

Monitoring Your Child’s Learning using Canvas Canvas guru, Shara Johnson, guides you through setting up your Observer account and monitoring your child’s progress in the Canvas Parent App. As an Observer, you can easily stay up-to-date on all of your child’s courses and keep in touch with teachers.Here is the handout that our presenter, Shara Johnson put together. Enjoy: bit.ly/ParentPointers2

How to set up a parent account in CanvasAll LevelsVisit the Creating a Canvas parent account page for instructions and video tutorials.
Support for District Devices All LevelsVisit Get help with district devices website for help with setting up and using district-provided technology devices.
Support for District Devices All LevelsIf you need to report technology issues with your Chromebook or iPad please complete this form Mobile Device Support Requests
Support for Hotspot All Levels

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7am – 10pm (Central).

Canvas and Google Drive  

Are you receiving the Request Access notice in Canvas? Link your student's Google Drive to canvas as shown in this image. After logging into the student's class, click Google Drive, then Authorize at the bottom. Make sure you choose the GISD student email account.

Technical SupportAll Levels

During the hours of 8:00am - 4:30 pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

August updates

Aug. 31-Sept. 4
TopicUsers affectedUsers affected
Canvas Parent App  All LevelsLearn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video.  Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.
Canvas Livestream WorkshopAll Levels

Monitoring Your Child’s Learning using Canvas Canvas guru, Shara Johnson, guides you through setting up your Observer account and monitoring your child’s progress in the Canvas Parent App. As an Observer, you can easily stay up-to-date on all of your child’s courses and keep in touch with teachers.Here is the handout that our presenter, Shara Johnson put together. Enjoy: bit.ly/ParentPointers2

How to set up a parent account in CanvasAll LevelsVisit the Creating a Canvas parent account page for instructions and video tutorials.
Support for District Devices All LevelsVisit Get help with district devices website for help with setting up and using district-provided technology devices.
Support for District Devices All LevelsIf you need to report technology issues with your Chromebook or iPad please complete this form Mobile Device Support Requests
Support for Hotspot All Levels

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7am – 10pm (Central).

Canvas and Google Drive  

Are you receiving the Request Access notice in Canvas? Link your student's Google Drive to canvas as shown in this image. After logging into the student's class, click Google Drive, then Authorize at the bottom. Make sure you choose the GISD student email account.

Technical SupportAll Levels

During the hours of 8:00am - 5:00pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

After Hours Family Support Call CenterAll Levels

Call 903-224-5761 for family support. Select Option 1 for English or Option 2 for Spanish.  A receptionist will answer to get your question and contact information. Then, a Student Services staff member will return your call to provide the requested information and resources.

Open M-Th from 4:30- 7:30 p.m.

Aug. 24-28
TopicUsers affectedUsers affected
Canvas Parent App  Learn more about the Canvas Observer role and the Parent Mobile App by watching the Canvas LMS for Parents video.  Aprenda más sobre el Rol de Observador de Canvas y La Aplicación Móvil de Padres- Canvas Parent.
Canvas Livestream WorkshopAll LevelsParent Pointers: Understanding Your Child’s Canvas Account Watch the first episode of the  Parent Pointers series to learn about the most important Canvas features for parents to understand from a student perspective.
How to Set Up a Parent Account in CanvasAll LevelsVisit the Creating a Canvas parent account page for instructions and video tutorials.
Support for District Devices All LevelsVisit Get help with district devices website for help with setting up and using district-provided technology devices.
Support for District Devices All LevelsIf you need to report technology issues with your Chromebook or iPad please complete this form Mobile Device Support Requests
Support for Hotspot All Levels

During the hours of 8:00am - 5:00pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net.

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7am – 10pm (Central).

Technical SupportAll Levels

During the hours of 8:00am - 5:00pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net for student login support.

For additional technical assistance, please contact your child's teacher and have them submit a ticket for the campus technology assistant to help you.

After Hours Family Support Call CenterAll Levels

Call 903-224-5761 for family support. Select Option 1 for English or Option 2 for Spanish.  A receptionist will answer to get your question and contact information. Then, a Student Services staff member will return your call to provide the requested information and resources.

Open M-Th from 4:30- 7:30 p.m.

Aug 17-21

Topic
Users affectedInformation
After Hours Family Support Call CenterAll Levels

Call 903-224-5761 for family support. Select Option 1 for English or Option 2 for Spanish.

Open M-Th from 4:30- 7:30 p.m. 

How to set up a parent account in CanvasAll LevelsVisit the Creating a Canvas parent account page for instructions and video tutorials.
Support for District Devices All LevelsVisit Get help with district devices website for help with setting up and using district-provided technology devices
Support for District Devices All LevelsIf you need to report technology issues with your Chromebook or iPad please complete this form Mobile Device Support Requests 
Support for Hotspot All Levels

Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7am – 10pm (Central)

Hotspots have 10GB of 4G LTE data per month. After 10GB of data is used, speeds will be reduced to below 3G speeds. 

Hotspots should only be used to connect to Canvas and Virtual Learning. Personal use and steaming videos and music will quickly reduce the amount of high speed data available each month.

Canvas Livestream WorkshopAll LevelsParent Pointers: Understanding Your Child’s Canvas Account Parents, we’re here for you! We know the transition to learning from home has added a lot to your already full plate. That’s why we created the Parent Pointers series! In our first session, Shara Johnson, a Canvas expert, educator, and parent, will guide you through the most important Canvas features for parents to understand from a student perspective.
Aug. 10-14
TopicUsers affectedInformation
After Hours Family Support Call CenterAll LevelsCall 903-224-5761 for family support. Select Option 1 for English or Option 2 for Spanish.

Open M-Th
4:30- 7:30 p.m.

How to set up a parent account in CanvasAll LevelsVisit the Canvas for families website for instructions and video tutorials.
Support for District Devices All LevelsVisit Get help with district devices website for help with setting up and using district-provided technology devices.
Support for District Devices All LevelsIf you need to report technology issues with your Chromebook or iPad, please complete this form Mobile Device Support Requests 
Support for Hotspot All LevelsDuring the hours of 8:00am - 5:00pm, Monday through Friday, parents and students may contact the Garland ISD HelpDesk at helpdesk@garlandisd.net
After 5:00pm, Coolpad Surf Hotspot tech support is available by calling 1Million Student Care at 844-309-1680, 7am – 10pm (Central)