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Complaints and Concerns
See the steps involved in reporting a formal complaint, grievance or concern.
On this page
Resolving complaints and concerns
We are committed to providing exceptional service and fostering a supportive environment for our students, families, and community. This page outlines how to get questions answered, share feedback, or resolve concerns as efficiently as possible.
To ensure timely resolution, the Garland ISD Board of Trustees and district leadership encourage parents, students, and community members to first communicate directly with the teacher, principal, or other campus administrator best positioned to address the concern.
Concerns should be brought forward promptly to allow resolution at the closest appropriate level. Individuals who have not followed this communication process will be referred to the proper step based on their situation, which may extend the time needed to resolve.
Getting started
If you have a concern and are uncertain where to begin, consider the following guiding questions:
- What is my concern?
- Who is involved (teacher, student, or staff member)?
- Is the issue related to a school activity, a classroom matter, or a district service?
Steps for Resolving Classroom and Campus Concerns
Expand AllCampus staff must be informed according to the steps below to ensure concerns are handled promptly and according to district procedures.
Step 1: Contact the campus teacher
- The most direct route to resolving a concern is for parents/guardians to first share their concerns with the involved party (e.g., a teacher or coach).
- More than 95% of concerns are resolved through a conversation between the parties involved.
Step 2: Contact the Campus Administrator
- Campus administrators are responsible for the school's operations.
- Clarification of school policies and procedures can be provided.
- If necessary, conferences with involved parties and the campus principal can be arranged, and a suitable solution can be reached.
Step 3: Department-Specific Resources
- If you have completed Steps 1 and 2 and still need assistance, please visit the department-specific page for additional information.
Communicating with GISD
We are committed to supporting positive and productive communication between families and staff. The following guidelines help ensure respectful, timely, and effective communication throughout the resolution process.
Allow for time to respond
Teachers and staff strive to respond promptly; however, the school day may delay immediate replies. Most concerns receive a response within 1-2 district days.
Confidentiality
Recognize that confidentiality laws may limit the information that can be shared by schools or the district, including disciplinary actions involving other students.
Respectful collaboration
Garland ISD is committed to maintaining a respectful, safe, and harassment-free environment for all. We expect parents, staff, and community members to engage with civility and positive communication. [Policy GKA(Local)]
When communicating with teachers or staff, please:
Use a respectful and polite tone.
Share information and listen to staff perspectives.
Approach discussions with an open mind and focus on your child’s best interest.
Work collaboratively to resolve concerns.
Avoid threats or inappropriate language toward staff.
Example email
[Date]
Dear [Teacher/Coach/Director/Staff],
I have a concern about [briefly describe the issue or situation] and wanted to bring it to your attention. I’d appreciate hearing your thoughts and working together to support [My Child].
You can reach me at [Your Phone Number] or [Your Email Address].
Thank you for your time.
Sincerely,
[Parent Name]
Concern not resolved?
If an individual has completed the informal steps listed above and the concerns have not been resolved, the individual may then file a formal complaint.