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Worried about bullying?

Sad boy with head down sitting alone on stairsOur bullying investigation process helps ensure that our students have a safe, orderly, civil and positive learning environment.

Complaints & concerns

Step 1: Contact appropriate school staff

  • The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
  • More than 95% of concerns are resolved by a conversation between those involved.

Step 2: Contact campus administrator

  • Campus administrators are responsible for the school's operations.
  • Clarification of school policies and procedures can be explained.
  • If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.

Step 3:  Contact Student Services office

  • If steps one and two have not resolved your concern, the District Student Relations Department should be contacted.

Student Relations Main Number 972-487-4369 

A formal meeting with all involved parties can be arranged in an effort to reach a resolution.

  • At this step the formal complaint process can be filed, if necessary.

Formal Complaint Process - Level 1

If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following: 

  • Complaint received at the campus level within 15 days of incident
  • Campus Investigation based on report and hold a conference with complainant within 10 days
  • The original complaint form must be completed
  • Seek resolution at lowest level
  • Response in writing set forth basis of decision within 10 days

Level 1 complaint form 

Level 1 complaint form - Spanish

Formal Complaint Process - Level 2

  • Level One decision(s) may be appealed to Student Services only after the process has been followed and written appeal received within 10 days of the decision  A conference will be set within 10 days of notice.  All information is limited to the Level One issue. 
  • Written response within 10 days regarding decision at Level Two

Level 2 appeal notice

Level 2 appeal notice - Spanish

Step 4: Contact School Board

  • The Garland ISD school board can be contacted by requesting a hearing through the superintendent's office.
  • The Garland ISD Board of Trustees serves as an appeal body in resolving disputes.

Formal Complaint Process - Level 3

  • The Level Two decision may be appealed to the Board of Trustees
  • Written appeal must occur within 10 days of Level Two response
  • Time, date and location will be provided to complainant
  • All records will be included from Levels One and Two
  • The Board will hear the complaint; but may not respond which upholds the administrative decision at Level Two

Level 3 appeal notice

Level 3 appeal notice - Spanish